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Resurface Behavioural Health Ltd. Privacy Policy

Privacy Policy

Resurface Behavioural Health ('Resurface', 'we', 'us' or 'our') is a limited company, registered in England and Wales with Company Number 11120628 and registered office address at 5 Ferrymans Quay, William Morris Way, London, SW6 2UT. We are registered with the ICO (Information Commisioner’s Office).

This privacy policy sets out how Resurface Behavioural Health uses and protects any information that you provide when you use this Website.

Should we ask you to provide information which can identify you, you can be assured that it will be used in accordance with the privacy statement laid out herein. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the Data Controller is Resurface Behavioural Health Limited.

Information we may collect from you:

  • Information that you provide by filling in forms on our Website, including but not limited to your name and job title
  • Your contact information including your email address
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offersDetails of transactions you carry out through our Website, and subsequent services which we may provide to you
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
  • This includes information provided at the time of registering to use our Website, accessing or receiving our Services, posting material or requesting further information or services. We may also ask you for information when you report a problem with our Website.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To ensure that content from our Website is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • We may use the information to improve our products and services
  • To notify you about changes to our service.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will only contact you by electronic means (e-mail or SMS) if you have consented to such communication when we collect your data, OR if the content is necessary to carry out our obligations in any contracts between you and us, OR the contact relates to goods and services similar to those which were the subject of a previous transaction with you.

From time to time we may contact you via email, phone, fax or mail for market research purposes and we may use the information to customise the Website according to your interests.

If you do not want us to use your information in this way, please notify us by checking the relevant box situated on the form on which we collect your data (for example, on our Request for Services form).

In summary you have the following rights in regards your personal information:

○ The right to be informed – being told what data you hold about them and what you do with it.

○ The right of access – being able to request a copy of their data you hold.

○ The right to rectification – being able to have inaccurate data corrected.

○ The right to erasure – being able to ask you to delete / destroy their data.

○ The right to restrict processing – being able to limit the amount or type of data used.

○ The right to data portability – requesting to move their data electronically to another business.

○ The right to object – being able to request you stop using their data.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we protect your data

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services of interest on our Website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. You should exercise caution and look at the privacy statement applicable to the Website in question. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.

Controlling your personal information

You have the right to ask us not to process your personal data for marketing purposes. You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

The Data Protection Act gives you the right to request details of personal information which we hold about you, in accordance with the Act. 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Variations to this Policy

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our Policy in the future will be made available to you on this page of the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

[email protected]

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